Privacy and cookie policy

For customers, prospective customers and other interested parties
We take the protection of your personal data seriously. Ege Carpets is the data controller for the information we collect about you and we ensure that your personal data is processed in accordance with legislation.

To contact us regarding our processing of personal data, please write to info@egecarpets.dk or call (+45) 97 11 88 11.

Processing of personal data
We only use general personal data, such as your name, company name, address and contact details, such as telephone and mobile number and email address and to a limited extent occupation and interest categories.
Ege Carpets uses and stores personal data in:
  • Email programs
  • CRM systems
  • Newsletter systems
  • Website and online shop
  • Registration of Customer complaints
  • Mail/Courier system for deliveries of samples, etc.
  • ERP system for invoicing/accounting
The personal data processed by us has a clear purpose and does not cover any more than is required to enable delivery of an order. The personal data is solely used internally in a business context and in collaboration with customers as well as for making contact with prospective customers.

We have implemented the appropriate technical and organisational measures against your information being misused or processed in contravention of the legislation.

The information is used to identify you as a prospective or existing customer, which enables us to provide the best service and news updates, and to conduct ordinary business relations.
  • Processing your purchase and delivery of the order
  • Fulfilling your order for products or services related to your order
  • Improvement of our products and services
  • Adaption of our communication and marketing to provide you the best customer service
  • Administering your relationship with us
  • Compliance with legal requirements

Personal data is kept up to date

As our service depends on your data being accurate and up to date, we ask that you inform us of any relevant changes to your data. You may use the contact information above to notify us of your changes and we will ensure your personal data is updated.

Period of storage
The information is stored for the period that is permitted in accordance with the legislation and we will delete it when it is no longer necessary. The period depends on the characteristics of the information and the background for storage. It is therefore not possible to state a general time frame for when the information is deleted.

Disclosure of information
In principle, we do not disclose personal data, but should the situation arise, it will only happen with your consent. However, general information is stated in invoices and the like, in accordance with the Danish Bookkeeping Act.

Use of cookies

When you visit our website egecarpets.dk and underlying pages and sub-domains, information about you is collected and used to adapt and improve our content, as well as to increase the value of the information displayed on the site. If you do not wish information to be collected, you should delete your cookies and refrain from further use of the website.

Cookies are stored on your PC, mobile or similar for the purpose of recognising it, remembering settings, performing statistics, targeting information and advertising, for example by the use of Google Analytics, as well as tracking/registering user behaviour on the website and blog, in order to make the content more user friendly and targeted to the area of interest. Cookies cannot contain malicious code such as viruses.
If you delete or block cookies, the content on the website may be less relevant to you. In addition there is a risk that the website does not function optimally as well as having content you are unable to access.

See additional cookie information


In connection with your subscription to our newsletter, we need to use your name, email address, and position category. We do not register any other information in connection with subscription.

Using your email address
After your subscription, we use your email address to send newsletters containing current information about our products, news and other industry-related information.

We record your activity in connection with the newsletters, including whether these are opened, how long these are open, when they are deleted and whether you click on any links. This information is used to improve and target our service to the recipient's interests.

The information about your use of the newsletter is anonymised when used for statistical purposes. Your name and email will be stored until you no longer subscribe to our newsletter.

Unsubscribing from newsletters
If you unsubscribe from our newsletters, we delete your name and email address from our contact list. You can unsubscribe from the newsletter at any time by clicking “Unsubscribe from all future emails”.

All your information is deleted when you unsubscribe. However, anonymised data for statistical purposes will not be deleted, as this is anonymised in a manner that cannot be used to identify you. (section moved up)
If we have retained your information from other contexts, the information will not be affected by unsubscribing from the newsletter. We can therefore continue to process your information, as long as we are engaged in ongoing trade and contact.

of e-books

When you download one of our e-books, you also grant consent to receive newsletters from Ege Carpets. You will be asked to provide your name, telephone number, email address, country, company name and the occupation that best describes your work. We use this information to contact you with relevant and targeted product news and services.

Download of visualisations

When you download files from our visualisation tool, you will be asked to provide your name, phone number, email address, country of residence, company name, and the occupation that best describes your work. We use this information for statistical purposes and so that we can contact you regarding advice and services.

Your rights

You have the right at any given time to be informed of what data we process about you, where this comes from and what we use it for. You can exercise your rights by contacting us. Our contact information is displayed at the top of this page. 

You also have the option of submitting a complaint to the Danish Data Protection Agency.

When you contact us to request that we correct or delete your personal data, we examine whether the conditions have been adhered to and if this is the case we will make any change or deletion as quickly as possible.

We will delete your personal data when it is no longer necessary for the purpose for which it was collected.

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